Shipping Fee

We offer standard shipping at a flat rate of $6.95 on all orders shipped within the United States.

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Processing & Delivery Time

• Processing time: 2–5 business days (Monday–Friday)

• Order cut-off time: 2:00 PM PST (GMT-08:00), Los Angeles

• This shipping policy applies to U.S. orders only.

Transit time:

• 7–15 business days (Monday–Friday)

Estimated total delivery time:

• 9–20 business days from the date of purchase

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Order Tracking

Once your order ships, a tracking number will be emailed to you within 1–2 business days.
You can track your order on our website or via the carrier’s tracking system.

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Modifications & Address Changes

Address or product changes must be requested within 6 hours of placing your order.
Approved changes may extend processing time by 1–2 business days.

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Tracking Issues

Tracking updates may take 1–2 business days to appear.
If your tracking number shows no activity for more than 3 business days, please contact us for assistance.

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Missing Items

Please report any missing items within 48 hours of delivery.
Our support team will assist you promptly.

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Delayed Deliveries

If your order is delayed beyond the estimated timeframe, please contact us within 2 business days so we can help resolve the issue.

Contact information:

Email: support@undersimply.com
Address: 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Phone:+13058321113

Trade name: UnderSimply

Phone number: +13058321113

Email: support@undersimply.com

Physical address: Bespoke Wood TTK LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST (GMT-08:00)
Response Time: We aim to reply within 1 business day.