Modify/Cancel Order

Undersimply
https://undersimply.com/
support@undersimply.com
+13058321113
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA

Modification or Cancellation Window

You may request changes or cancel your order within 6 hours of placing it. After this period, the order enters processing and can no longer be modified or canceled.

Requesting Changes

To request a modification or cancellation within the 6-hour window, please contact our customer support team at support@undersimply.com.
Include your order number and a brief description of the requested change. Requests received after the 6-hour window cannot be processed.

Shipped Orders

Once an order has shipped, changes or cancellations are no longer possible. Please wait for delivery and refer to our Returns & Refunds Policy for available options after the item arrives.

Refunds for Canceled Orders

Orders canceled within the 6-hour window will be refunded to the original payment method. Refunds typically appear within 3 business days, though processing times may vary depending on your bank or payment provider.

Customer Support

Phone number: +13058321113

Email: support@undersimply.com

Physical address: Bespoke Wood TTK LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST (GMT-08:00)
Response Time: We aim to reply within 1 business day.