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Refund policy

Scope of This Policy

This Return & Refund Policy applies to all orders placed through the Undersimply website.

How to Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Service team:

Trade Name: Undersimply
Address: 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Email: support@undersimply.com
Phone: +13058321113

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST (GMT-08:00)
Response Time: We aim to reply within 1 business day.

Return Eligibility & Timeframe

Customers within the United States may return eligible items within 30 days of delivery, without providing a reason.

How to Return an Item

  1. Notify Us
    Email support@undersimply.com with your order number and reason for return.

  2. Return Authorization
    Our team will review your request and provide return instructions. A prepaid return label will be issued when applicable.

  3. Packaging & Return Instructions

    • Repack the item securely in its original packaging

    • Ensure all original tags and labels remain attached

    • Include any required return authorization documents

    • Attach the provided return shipping label

Return Shipping Costs

We offer free return shipping for all eligible returns, including change-of-mind and defective items.

Return & Refund Conditions

  • Change of Mind:
    Items must be unused, undamaged, and returned in original packaging within 30 days.

  • Defective Products:
    Contact us immediately. We will cover return shipping and issue a replacement or refund.

  • Damaged in Transit:
    Report within 48 hours of delivery with photo evidence. Approved cases qualify for free return and replacement or refund.

  • Incorrect Item Received:
    We will arrange a return and send the correct item at no additional cost.

  • Non-Delivery:
    If your order does not arrive, contact us so we can investigate. A refund or replacement will be issued if unresolved.

  • Order Cancellation:
    Orders may be canceled before shipment. If already shipped, please follow the standard return process.

Returns for Damaged or Defective Items

Please notify us within 48 hours of delivery and include clear photos of the issue. Once verified, we will issue a full refund or replacement.

Processing Timelines

  • Return initiation: Within 30 days of receipt

  • Refund processing: Within 7 business days after the returned item is received

  • Refund method: Original payment method

  • Approval conditions: Items must be in resalable condition unless defective or incorrect

Return Shipping Address

All approved returns should be sent to:

Bespoke Wood TTK LLC – Returns Department
7901 4th St N, STE 300
St. Petersburg, FL 33702, USA

Shipping Method & Fees

  • Carriers: DHL, FedEx

  • Restocking Fee: $0 (No restocking fees)

Your Legal Rights

This policy does not affect any statutory rights you may have under applicable laws.

Currency Notice

All prices and fees are listed in United States Dollars (USD). Any currency conversion or transaction fees charged by your bank are the customer’s responsibility.

Need Help?

Visit our FAQs or contact us anytime at support@undersimply.com — we’re here to help.

Thank you for shopping with Undersimply.